The Decline of User Agency: How AI Will Exacerbate Dark UX Patterns
In today’s product design landscape, we are witnessing a quiet crisis: the transition from functional dependency to emotional utilitarianism.
The Burden of Detection: Dismantling the Social Mimicry of AI in UX Design
The proliferation of Artificial Intelligence (AI) across digital contact points has initiated a profound shift in Human-Computer Interaction (HCI)
The Unseen Hand: From Autonomous Shadow to Collaborative Partner
Why the Future of Service Design is Coactive, Not Just Proactive
The Coactive Author: My Framework for AI-Augmented Research
A note on transparency
The Agentic Architecture: Service Design as the Foundation for Successful AI Integration
Why Human Factors is the Critical Link in Successful AI Implementation